The Innovation Toolkit is a set of colour coded question cards divided
into 10 topics of possibility to provoke discussion, challenge,
stimulate ideas and improve processes and current ways of doing
business.
Use it to increase staff motivation, creativity, and
involvement, understand where your business is succeeding and where it
is falling short.
It is for CEOs, leaders, managers, executives, business owners, team leaders, all who strive to succeed.
The
Innovation Toolkit has been written by Dr Howard Gwynne, who consults
in innovation research and facilitation. Dr Gwynne is a columnist for
BRW and has degrees in medicine, science, counselling and an MBA from
Yale.
Sample Questions:
- How is your company benefiting from social networks?
- How well do you really know your customers?
- What do you believe promotes creativity in people?
FAQs
PURCHASING ON-LINE
I would like to place an order but do not have a credit card. Can I pay by direct deposit?
You can pay by direct deposit. Email your order to kathym@corbanblair.com.au or call 02 9560 0122 for details.
I need my order in a hurry. Can I have it sent Express Post?
Your order can be sent Express Post if you need it urgently. You can request this service in the Order Notes section of Your Shopping Bag. You may be charged an additional delivery charge to cover the cost of this service.
Can I place an order over the phone?
You can place an order over the phone. We do prefer orders in writing to avoid errors with product and delivery details.
How do you send out orders?
Orders are sent by registered post or with road express couriers.
How much does it cost to send orders overseas?
Overseas orders are quoted individually as it depends on the size, weight and destination of the order. Orders are sent by airmail with Australia Post.
What if an item is not available and I have paid for it?
If an item is out of stock you will be notified. We will process a full refund if it is no longer available.
How long does it take for an order to be dispatched?
Orders are usually dispatched within 3 days. You will be notified if there is a delay.
Can I return or exchange something if it’s not suitable?
You can return or exchange an item if it’s not suitable or if you have ordered the wrong product. All items must be returned with the receipt and in their original wrapping.
RETURNS
How can I exchange an item I have bought?
You can exchange an item by sending it in the original wrapping with the receipt to Corban & Blair, 2 Victoria Street, Lewisham 2049 within 14 days of purchase. Customers are responsible for shipping and handling charges unless other arrangements have been agreed to.
What is your return policy?
You can return an item by sending it in the original wrapping with the receipt to Corban & Blair, 2 Victoria Street, Lewisham 2049 within 14 days of purchase. Customers are responsible for shipping and handling charges unless other arrangements have been agreed to. A refund for the order will be duly processed.
GIFT VOUCHERS & GIFT WRAPPING
Where can I use a Corban & Blair gift voucher?
The Corban & Blair Gift Vouchers can be used at our shop at 2 Victoria Street, Lewisham or for online purchases.
How do I use a Gift Voucher for an online purchase?
You can use your gift voucher for online purchases by entering the voucher number in the Coupon or Gift Card section of Your Shopping Bag.
WHOLESALE ORDERS
Do you offer wholesale prices on your products?
You can register for wholesale pricing on the website. Once you complete the online Wholesale Registration you will be contacted with your login and registration details. You can then place wholesale orders.
Do you have minimum quantities for wholesale orders?
We don’t have minimum quantities for wholesale orders but you do pay freight for each order. The delivery charge is based on the size, weight and destination of the order.
REFILLS FOR JOURNALS
Do you still do an A5 refillable journal?
Yes. All our leather A5 journals are refillable.
Do you have lined pages for your journals?
All of our current journals have plain white pages for writing or drawing. Some of the journals come with a ruled guide sheet.
What refills go in A5 leather journals?
All our A5 leather journals except Leather Wrap, take a standard wire bound A5 notebook. The A5 Leather Wrap journal takes a special refill available at Corban & Blair. All refills can be purchased on line or from our Lewisham shop.
REFILLS FOR ALBUMS
What album refills do I buy?
Albums refills are available in four sizes – small, medium, large and boxed bridal refills. All our current small, medium and large albums use Style A refills.
* Product description for refills should have measurements for each size
Do any of your albums have white pages?
Albums in the Baby Handprint range have white pages.
ALBUM SCREWS
Where can I get extra screws that hold the albums together?
You can purchase the screws that are used to hold the albums together from Corban & Blair. If you need to replace a missing screw, please contact kathym@corbanblair.com.au or call 02 9560 0122 and we can post you a replacement. Some art supply stores also stock the screws which are known as Chicago Screws or Screw Posts.
* For further information on our albums, go to album info in the Shop menu on our website.
PERSONALISATION
Can you personalise all your products?
Most of our stationery products can be personalised. Please contact kathym@corbanblair.com.au or call 02 9560 0122 for more details.
How long does it take to get an album personalised?
You will need to allow up to two weeks for personalisation on our products.
How much does it cost to have engraving on a metal album?
Engraving on a metal album is quoted individually, depending on the size of the area to be engraved. Please contact kathym@corbanblair.com.au or call 02 9560 0122 for more details.
PORTFOLIOS AND PRESENTATION COVERS
What is the difference between the presentation covers and the hinged portfolio?
Presentation covers are a set of covers available in A4 and A3 portrait or landscape. They are made of black book paper and take standard 2 hole and 4 hole punched sheets. Screws are sold separately and come in different lengths according to the number of sheets to be inserted. Also available with a metal front cover.
Hinged portfolios are available in A4 portrait and A3 portrait and landscape. They are covered in book cloth and have 10 plastic sleeves with inner black card which hold A4 or A3 sheets. They are held together with silver screws. Extra sleeves are available in packs of 10. The hinged portfolios come in black, grey, red or with a metal front cover.
How do I add the extra pages to a portfolio?
Go to presentations in the top menu of our website or click on the link below for a How-To Tutorial on adding pages to your portfolio.
Do you have student prices for the hinged portfolios?
You can get information on student and business discounts by emailing kathym@corbanblair.com.au or calling 02 9560 0122 .
What is the Classic Portfolio?
Our Classic Portfolio is a standard 11 x 14” size folio with covered spine. It has 30 crystal clear acetate sleeves with inner black card in which images can be displayed on both sides.
Can I get replacement pages for the Classic Portfolio?
You can purchase replacement acetate sleeves individually or in larger quantities.
Can I put larger screws in the Classic Portfolio to add extra pages?
No, as the covered spine is designed to hold a specific number of pages. However, by removing the spacers, there is room for adding 3-4 more pages using the existing screws.
Can I get my name on a folio?
Personalisation can be done on the hinged portfolios, classic portfolio and the presentation covers.
Where can I have my name on a folio?
You can have a name put in the bottom right hand corner or in the centre of the folio or cover.
How long does it take to get a product made/personalised?
You will need to allow up to two weeks for personalisation on our products.
How much does it cost to have a name put on a portfolio or album?
All personalisation is quoted individually. Please contact kathym@corbanblair.com.au or call 02 9560 0122 for more details.
FRAMES INCLUDING LARGE FRAMES
Is the 16 x 16” frame the largest one you make?
We do have 20 x 20” frames but they can only be purchased in person from our store at Lewisham or bought for delivery in a minimum quantity of 8.
My photo/image isn’t a standard size. What frame can I use?
You can purchase a frame and have the mat recut to take your image. Picture framers offer this service for a small fee.
What is the best way to display my frames?
Frames can be hung on the wall with hooks or with screws and string. Box frames can stand freely. Hanging frames can be kept straight with a bit of Blu-Tack® in one corner.
Do you have other mounts for your frames?
We don’t have other mounts for our frames but existing mounts can be recut to suit the size of your image.
What do you mean by frame profile?
The frame profile is the width of the edge around the glass. Box frames have a 25mm profile.
* For further information on our albums, go to frame info in the Shop menu on our website.
Deliveries & Shipping
Standard delivery within Australia
We dispatch goods within 2 working days. You will receive your order in approximately 5 - 7 working days unless otherwise notified by us.
Please add a $12.95 fee for shipping and handling within Australia.
For your protection, all parcels will be sent registered mail or with a courier, both of which will have tracking numbers available upon request.
International deliveries
Countries outside Australia will receive orders in approximately 7-14 working days. The fee for shipping internationally will be quoted on an individual basis, thus it is important that we have your correct email and contact phone number. We will contact you with the appropriate delivery details.
Late deliveries
If you are trying to estimate when a package will arrive please consider the following:
- credit card authorisation and address verification must be received prior to processing.
- orders placed after midday will be downloaded into the system for the following day, therefore not processed that day.
If you have not received your order within the days specified please contact our Mailorder department at cbmailorder@corbanblair.com.au
Returns
Our Guarantee
We at Corban & Blair want our customers to be delighted with their purchase. If something isn't right, let us know. We will assist you in the best way possible. Email us at cbmailorder@corbanblair.com.au with your questions or comments or call +612 9560 0122 Monday to Friday 9.00am - 5.00pm (EST).
Returns by mail
Please return merchandise in its original state in a box with receipt enclosed within 14 days of receiving the goods. Please send by registered mail to:
Corban & Blair Return Mail Orders
2 Victoria St, Lewisham NSW 2049 Australia
Please allow two weeks from the day you return your package for your account to be credited in the form of original payment. Customers will be responsible for shipping and handling charges.
Who is Corban & Blair
Over 20 years ago we opened a niche in designer Australian stationery. Our philosophy is be creative, sustainable, passionate & relevant.
We are committed to quality, design excellence and best business practice. Our approach is hands on and fashion orientated combining environmental considerations for utility, durability and recycling.
We like to lead the field in ideas and concepts so we try new approaches and materials. This involves risk, but it is the essence of innovation and leadership – it keeps us focused.
We create two retail collections a year, special products for other brands and design unique product solutions for the business sector. This is harder than it sounds, but we love the challenge.
We think it is an achievement to have been in a business for over twenty years, that we are still passionate about.
Gillian Corban & Amanda Blair
